BCS > Privacy Policy

BCS Nett and BCS Connect - Online Privacy Policy

Kindly take notice of the Online Privacy statement of BCS. This Privacy policy is complimentary to, and should be read and understood together with, the terms and conditions of BCS.

BCS (also referred herein as to “we”, “us”, “our”)  treat personal information we collect through this website, associated websites, mobile sites, mobile applications and other channels as private and confidential. We also declare that we comply with all statutory regulations that regulate personal information from time to time in South Africa.

Collection of Personal Information

We will collect personal information directly from you, and where lawful and reasonable, we will also collect personal information about you from third parties for the purposes set out below:

We collect and use your Personal Information so:

  • That we deliver on our contractual responsibilities and obligation to you;
  • That we can correctly process and execute your online Transactions;
  • That we can perform search, booking and payment services on your behalf of our Channel Partners
  • That we can process your personal information for ordinary business purposes (this includes to registering and administering your online account with us, give effect to the online /order and transactions, manage our risks to online threats and cyber security breaches and maintain our overall relationship with you);
  • That we can carry out statistical and other analyses to identify potential markets and trends which will evaluate and improve our business and improve the overall customer experience;
  • That we tell you about new special offers and/or businesses available within the BCS Website.

We stress that without your personal information, we will not be able to provide any online services to any Users.

Your express online consent

You confirm that by using our Website that you agree to us processing your personal information and BCS will only disclose your personal information if:

There is a legal obligation for us to do so;

If you agreed that we may disclose your information; or

If it is necessary for the conclusion or performance of our agreement with you.

You confirm that as a User you will keep all personal information that was received through a Transaction safe and you will only disclose your personal information obtained by you through a transaction if:

There is a legal obligation for you to do so;

Practices relating to Storing of personal information

We will store your personal information as required by law of South Africa.

Users will store personal information obtained through a Transaction as required by law of South Africa.

Online security practices

We will as far as reasonably possible endeavor to prevent loss, unauthorised destruction, damage and/or access to your personal information from unauthorised third parties. In the event where there has been a security breach on our information system / website we will accordingly inform you of the breach for you to take measures to restore your security.

If you terminate your Profile, your Personal information will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.

In certain cases, Personal Information cannot be completely deleted in order to ensure the consistency of the Website.

Please note that we are required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.

Electronic Marketing

By using and/or signing onto our Website you give us permission to use your personal information to tell you about services and special offers from us or other companies that are a part of BCS may interest you. You may reasonably expect to receive from us emails, text messages (SMS), communications via social media platforms or notify you on your mobile application.

By using/and or signing onto our Website, you give us permission to use your feedback, or Transaction as an example/ marketing feature that we may publish on the Website.

By using/ and or signing onto our Website as a Coach, you give us permission to rate your listing as per the ratings received from other Users.

If you later decide that you do not want us to do this, please contact us through our customer service channels at: info@bcs.co.za to stop this service.

Request for Access to your personal information

As Users of the BCS Website you may:

ask us to give you a description of your personal information that we hold; and

ask us to correct or update your personal information through our customer service channels.

Such request should be made to admin@BCS.co.za and you may expect a turnaround time of 7 (seven) days to receive same.

Use of personal information to analyses use of our Website

While you are using our Website, we will automatically process certain personal information, such as visits to our Website and when you entered into a Transaction and with whom. We will use this information to find out which areas of our Website people visit most and to monitor the use of our Website so as to improve your general experience as a Website user and this will also add more value to our services to you.

This incidental internet traffic information will be collected and analyzed in such a way that we do not get or give away to any unauthorized 3rd party and personal information about any individual.


We use cookie technology on some of our websites. A cookie is small pieces of text that is saved on your Internet browser when you use our websites. The cookie is sent to our computer each time you visit our websites. Cookies make it easier for us to give you a better experience online. You can stop your browser from accepting cookies, but if you do, some parts of our websites or online services may not work. We recommend that you allow cookies.

Links to other websites and Advertising

Our Website and possible related websites or business and/or services in BCS may have links to or from other websites. Although we try to link only to websites that also have high privacy standards, we are not responsible for their security, privacy practices or content. We recommend that you always read the privacy and security statements on these websites.

Monitoring of electronic communications 

We communicate with you through different methods and channels. If allowed by law, we may record and monitor electronic communications to make sure that they comply with our legal and regulatory responsibilities and internal policies.

Your rights

We will take note of your rights under applicable privacy and data protection laws, especially your right to object, on reasonable grounds, to certain types of processing.

You have the right to query a decision that we make about a service that you have applied for and that was made solely by automated means.

Right to change this privacy statement

We may change this privacy statement. We will publish all changes on our mobile application and/or website. The latest version of our privacy statement will replace all earlier versions, unless it says differently.

Governing Law

This privacy policy is governed by the laws of the Republic of South Africa, and you consent to the jurisdictions of the South African courts in respect of any dispute which may arise out of or in connection with the formation, interpretation, substance or application of this privacy policy.

Contact, Request for Personal Information, Queries and Complaints

If you have any request for personal information queries or complaints about privacy, please contact admin@BCS.co.za


Physical Business Address and Electronic contact details of BCS Nett and BCS Connect (Pty) Ltd:

Block C Unit FF, Menlyn Woods Office Park, 291 Sprite Avenue, Faerie Glen, Pretoria, 0081

Email: admin@BCS.co.za

Block C Unit FF, Menlyn Woods Office Park, 291 Sprite Avenue, Faerie Glen, Pretoria, 0081


Version: 2 20 February 2019

We are true to ourselves, and commit to always perform at our best.